1. Information Wilks may collect and how we use it
1.1 Wilks collects the following information about you when you use the Website:
1.1.1 information that you provide by filling in the forms on our Website. We may collect personal information (for example your name, email address, home address and telephone number) when you register for an account with us (e.g. "My Account"), subscribe to our newsletter or register a product. We may also ask you for information when you report a problem with the Website;
1.1.2 correspondence, or a record of it if you should contact us;
1.1.3 surveys that Wilks may use for research purposes, which we have asked you to complete, although you do not have to respond to them;
1.1.4 information collected by us as you use the Website. Wilks collects and stores information transmitted by your computer when you use our Website. This may include your IP address, browser data and information we receive from cookies (please see section 5 below); and
1.1.5 details of transactions you carry out through our Website and fulfilment of your orders including your delivery address if this is different to your home address.
1.2 We may use this information in the following ways:
1.2.1 to provide our service(s) to you as a user of the Website, including processing and fulfilling your orders and enhancing your user experience;
1.2.2 to carry out our obligations arising from any contracts entered into between you and us;
1.2.3 to provide you with newsletters and other information about features of our Website or products which we think may be of interest to you and for related marketing purposes, if you have submitted your contact details to us for these purposes or otherwise provided your consent for us to do so;
1.2.4 to ensure that content from our Website is presented in the most effective manner for you and your computer;
1.2.5 to identify you when you visit the Website including to assist with logging you in;
1.2.6 to notify you about changes to our Website;
1.2.7 to help diagnose problems with our server, to administer the Website and to monitor the Website for the detection and prevention of fraud;
1.2.8 to administer any prize draws or competitions you may enter;
1.2.9 for assessment and analysis (e.g. market, customer and product analysis); and
1.2.10 for marketing third party products and services to you, if you have provided your consent for this.
2. Your consent
2.1 By using our Website and submitting information to Wilks, you consent to:
2.1.1 the collection and use of your personal information by Wilks as described in section 1 above; and
2.1.2 Wilks sharing data with third parties in accordance with section 3 below.
3. How we share your information
3.1 Wilks may share your personal information with third parties in the following circumstances:
3.1.1 for marketing purposes provided always that you consent to us sharing such information with third parties by notifying us via our Website or in other communications;
3.1.2 to our partners and service providers (for example people who provide technical services to the Website) for the purpose of managing or administering certain aspects of our Website, or to help us develop new services;
3.1.3 if Wilks or substantially all of its assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
3.1.4 if we are under a duty to disclose or share your personal information in order to comply with any legal obligation and/or in order to enforce or apply any other agreements between you and Wilks; or
3.1.5 to protect the rights, property or safety of us or other Website users.
4. Your rights - Marketing
4.1 You will only receive marketing communications from us and/or third parties if you have consented to this when you provided your contact details to us (or if you have otherwise given consent to us for these purposes).
4.2 You have the right to ask us not to use your personal data for marketing purposes or request that you stop receiving information from us at any time. If you want to be removed from our mailing list, please send an email to firstname.lastname@example.org with the word 'remove' in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 28 days to action your request. Alternatively you can change preference by signing into My Account.
5. IP Addresses and Cookies
6. Data storage
6.1 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password or other data which enables you to access certain parts of the Website, you are responsible for keeping this password and any other log in details confidential and we recommend that you do not share your password or other log in details with anyone. You will be responsible for all activity under your user name/ log in details.
6.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
7. Transaction security
7.1 We take the privacy and security of your payment and personal details very seriously. For further information about the steps we take to protect your information and make online shopping as secure as possible, please see our information in Safe & Secure Shopping.
9. Information access and changing your details
9.1 To change any of your registered details on wilks.co.uk, click on My Account and enter your login name and password. Once logged in change any of the details shown and click ‘update'.
9.2 For further information about shopping on wilks.co.uk, please read our Terms and Conditions, Returns and Delivery Information.
9.3 You have certain rights to access information held about you and you can do this by writing to us at the address set out in section 11. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you. You can also request us to correct any factual inaccuracies in information we hold, or delete any of that information from our records.
10.1 Phishing is the practice of deceiving someone into providing their details or confidential information, for example, falsely claiming to be a legitimate company when sending an e-mail to a user in an attempt to get the user to send private information that will be used for identity theft and fraud.
10.2 We never ask our customers to send any personal details via email. If we require such details, for security reasons we'll ask you to change your details by following a secure link. If you ever receive a suspicious email claiming to be from Wilks, please do not respond and let us know straight away.
ETHICS AND ANTI-BRIBERY POLICY
POLICY AGAINST CORRUPT PAYMENTS
Wilks (Rubber Plastics) Manufacturers Co Ltd prohibits the giving or acceptance of corrupt payments of any kind whatsoever, no matter how small. Demands or requests for such payments should be refused and reported immediately to the Compliance Manager. All workers must avoid any activity that might lead to, or suggest, that a corrupt payment will be made or accepted by Wilks (Rubber Plastics) Manufacturers Co Ltd.
It is also a policy of Wilks (Rubber Plastics) Manufacturers Co Ltd that we work to ensure that our agents and other intermediaries, joint venture partners, contractors and suppliers (together with employees and directors collectively described as "associated persons") do not make corrupt payments on our behalf.
This policy applies to all jurisdictions. It includes facilitation payments (sometimes referred to as ‘grease payments’) which are nominal, but unofficial payments made to secure or expedite a routine process which a person is already committed to perform (for example, payment made to an official to speed up customs clearance or issuing permits). Facilitation payments may be customary in some jurisdictions.
All associated persons should be mindful that corrupt payments may be described as administration fees, a local tax charge or commission payment. If you are asked to make a payment on behalf of Wilks (Rubber Plastics) Manufacturers Co Ltd, you should consider what the payment is for and whether the amount requested is proportionate for the goods or services being provided. You should always ask for a receipt which details the reason for the payment. If you have any suspicions, concerns or queries regarding a payment, you should raise these with the Compliance Manager as soon as possible and, if practicable, before making any payment.
In extreme cases where a demand for a corrupt payment is made with an immediate threat against your safety or security, then you should make the payment but report the circumstances and the amount of the payment to the Compliance Manager as soon as possible.
Wilks (Rubber Plastics) Manufacturers Co Ltd
16th November 2011