Disclaimer

Website disclaimer

The information contained in this website is for general information purposes only. The information is provided by "Wilks (Rubber Plastics) Mfgs. Co. Ltd." and whilst we endeavor to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of "Wilks (Rubber Plastics) Mfgs. Co. Ltd.". We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, "Wilks (Rubber Plastics) Mfgs. Co. Ltd." takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Privacy policy

Our privacy policy sets out how "Wilks (Rubber Plastics) Mfgs. Co. Ltd." uses and protects any information that you give "Wilks (Rubber Plastics) Mfgs. Co. Ltd." when you use this website.

"Wilks Rubber Plastics) Mfgs. Co. Ltd." is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as post code, preferences and interests
  • information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping
  • we may use the information to improve our products and services
  • we may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
  • we may use the information to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by changing your settings within My Account or emailing us at info@wilks.co.uk

We will not sell, distribute or lease your personal information to third parties unless we are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Webmaster, Wilks (Rubber Plastics) Mfgs. Co. Ltd., Woodrolfe Road , Tollesbury, Essex , CM9 8RY .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Copyright notice

This website and its content is copyright of "Wilks (Rubber Plastics) Mfgs. Co. Ltd." - "Wilks (Rubber Plastics) Mfgs. Co. Ltd." 2008. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
  • you may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system

Safe and Secure Shopping

Are my details secure and confidential? 

Shopping on wilks.co.uk is as secure as shopping in any store. Your credit/debit card details will be encrypted to help keep them secure. Please note: that in the interest of security, Wilks will never ask for your full username, password (unless requested) or card details via email, pop-ups, or for any purpose other than registering or placing an order on wilks.co.uk.

At Wilks we take security very seriously and make shopping online as safe as purchasing via our sales office.

Your browser will go into secure mode as soon as you access the 'Checkout' or 'Sign In' pages, i.e. before you enter any personal or payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock, key icon in the grey bar at the bottom of your screen or by checking the web address of the page begins with 'https://'. 

Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the internet.

We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check. New security checks, like the card security code, have recently been introduced to protect your card details online. 

No credit or debit card details are stored once your order has been processed. This is why you can save your favourite delivery address but need to enter your card details each time you order.

We recommend that you always sign out or close down your internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary internet cookies from any sites that you may have visited.

If you have any further concerns about security, please email info@wilks.co.uk

Verified by Visa and MasterCard SecureCode

wilks.co.uk participates in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit/ debit card. It protects your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites.

If the credit/ debit card you're using to pay for your order qualifies for one of these services (not all cards do), you will be taken to a page hosted by your card issuer. This is a completely secure process. The information you provide is completely private, will only be visible to you and your card issuer, and would never be shared with other parties.

If you haven't registered before and your card qualifies, you will need to follow the on-screen instructions to register securely and create a password for your card. This is not the same as the PIN number you use for your regular shopping. It's an online shopping code that you'll be able to use to identify yourself and your card when shopping online on wilks.co.uk or any other participating websites. It's basically the online equivalent of chip & pin which is used on the high-street. Once registered, you will be taken back to wilks.co.uk to complete your order. If you're unsure about this new service, you may be able to complete your order without registering but we recommend that you contact your card issuer to find out more about the service, as they will eventually require you to register to continue shopping online.

If you have already registered, you will be required to use your password for future online transactions when prompted.

If you would like to learn more about these services or have any difficulty with the process, please contact your card issuer who should be able to assist you, as wilks.co.uk are unfortunately not be able to help.

PayPal

If paying via PayPal you will be directed to a PayPal screen at Checkout where you must enter your PayPal login details to complete the transaction. For details on PayPal security please visit www.paypal.co.uk.

Security of your personal details

You may have seen in the press that some customers of banks and online businesses have been receiving fraudulent emails and/or pop-ups. These all have one thing in common: they request individuals to confirm their personal details, credit card details, or user name and password.

Wilks may send you emails from time to time but we would never send an email asking for your personal or security information or login details, or direct you to a web page that asks for this information, unless you have requested this information from us.

If you receive an email that appears to be from Wilks that you suspect is fraudulent, do not click on any links contained within the email or provide any credit card or login details. Please forward a copy to info@wilks.co.uk 

How does your browser protect you and your data?

Most web browsers, such as Internet Explorer and Firefox, support 'secure mode' and standard security protocols.

Internet Explorer can warn you if the site you are about to send payment details to is secure or insecure. To make this happen, select OPTIONS on the VIEW menu and then click the SECURITY tab. Once all of the warning boxes have been ticked, Internet Explorer will automatically alert you each time you send your private details to another site.

If you use a Firefox browser, you should select OPTIONS from the main menu and then click on the SECURITY tab. Tick all of the Security Alert boxes and again, you will be warned when you are sending details to secure and insecure sites.

Online security is constantly evolving so, if you are using older versions of Internet Explorer (version 4 or older versions of IE5), we recommend you update your browser to a later version of IE in order to take full advantage of the improved security features. If you'd like to update your browser, please visit the Microsoft website (wilks.co.uk is not responsible for the content of external websites. This will open a new window).